SMS Privacy Statement


INTEGRATED NETWORK SYSTEMS TEXT MESSAGING PRIVACY STATEMENT

This SMS Privacy Statement explains how INTEGRATED NETWORK SYSTEMS (“INS,” “we,” “us,” or “our”) collects, uses, and safeguards information when we communicate with you by text message (SMS/MMS).


WHAT WE COLLECT

  • Identifiers: Your mobile phone number, name, and business details you provide.
  • Message content & metadata: The text you send/receive, files/links you share, timestamps, delivery status, and participants.
  • Consent records & preferences: When/how you opted in, opt-outs, and keyword responses (e.g., START/STOP/HELP).
  • Support context (optional): Ticket numbers, appointment info, or account references if you share them in a conversation.
  • We do not collect precise device location from SMS.


HOW WE USE YOUR INFORMATION

  • To send and receive 1:1, conversational texts for support, scheduling, and follow-ups.
  • To respond to your questions and share links to invoices, knowledge articles, or resources you request.
  • To maintain opt-in/opt-out records and comply with carrier and legal requirements.
  • To monitor service quality, troubleshoot issues, and prevent abuse or fraud.
  • Message frequency varies. Message & data rates may apply.


SHARING AND DISCLOSURE

  • We do not sell your personal information and do not share mobile numbers, consent, or message content with third parties for marketing or promotional purposes.
  • We share information only with:
  • Service providers/Processors: Microsoft (Teams), telecommunications carriers, and vendors that enable texting, delivery, storage, analytics, or customer support—bound by contracts to use data only on our behalf.
  • Legal/Compliance: If required by law, regulation, subpoena, or to protect rights, safety, and security.
  • Business changes: If we undergo a merger, acquisition, or asset transfer, your information may be transferred as part of that transaction.


YOUR CHOICES & CONTROLS

  • Opt in: You consent to receive texts when you request SMS communication from us.
  • Opt out: Reply STOP (or QUIT/END/REVOKE/OPT OUT/CANCEL/UNSUBSCRIBE) to stop receiving texts from us. You can also contact us using the information below.
  • Help: Reply HELP for contact information or assistance.
  • Updating info: Contact us to update your mobile number or preferences.

Opt-out applies to SMS only and does not change your email or phone call preferences unless you ask us to.


RETENTION

We keep SMS content and related logs only as long as needed to provide services, maintain records of consent/opt-out, comply with law, resolve disputes, and enforce our agreements. When no longer needed, we delete or de-identify the data in line with our retention practices.


SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect SMS data against loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure; please avoid sending highly sensitive information by text.


CHILDRENS PRIVACY

Our SMS communications are intended for business use and are not directed to children under 13. If we learn that we have texted a child under 13 without verifiable parental consent, we will stop and delete related information.


STATE PRIVACY RIGHTS - US

Depending on your state (e.g., CA, CO, CT, UT, VA), you may have rights to access, correct, delete, or limit certain uses of personal information. We do not sell or “share” personal information for cross-context behavioral advertising. To exercise rights, contact us using the details below.


INTERNATIONAL USE

Our texting program is operated in the United States. If you message us from another country, your information will be processed in the U.S., which may have different data-protection laws than your country.


CHANGES TO THIS STATEMENT

We may update this SMS Privacy Statement from time to time. We’ll post the new effective date above. Your continued texting with us after a change means you acknowledge the updated statement.


REQUIRED 10DLC DISCLOSURES - SUMMARY

  • By consenting to SMS, you agree to receive texts related to your request; message frequency varies and message & data rates may apply.
  • Reply HELP for help; reply STOP to opt out.
  • We do not sell or share your mobile information with third parties for marketing or promotional purposes.


CONTACT US

Questions or requests about this statement or your SMS data? Give us a call at 513-826-4364 or use our contact form here: https://integratednetworksystems.net/contact-us. Our mailing address is 1900 Fairgrove Avenue, Suite 164, Hamilton, OH 45011